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| Position |
Content Specialist |
| Reports to |
Director, Product and Content Development |
| Location |
Raleigh, NC |
| Position Overview |
The Content Specialist will report to the Director of Product and Content Development. The successful candidate will have excellent communication, organization, writing, and research skills. Maturity and self-initiative are required as this position has numerous interdepartmental and client contacts. This is a full-time position is located in the Raleigh service center.
Positive customer service and relationship management skills and efficient work habits are required as the Content Specialist will work with a variety of contacts and be expected to manage multiple on-going projects. The Content Specialist position has eight main areas of focus:
(1) content research;
(2) copyright permission;
(3) basic editing;
(4) file management;
(5) content formatting for print and Web;
(6) writing a monthly 1-2 page article;
(7) writing and/or selecting and posting monthly content to the Web (articles, News for You, poll and photos)
(8) general maintenance of Web content.
The Content Specialist is also responsible for adding new content to the Consultant Tip Sheet Library, client-specific content downloads and reports, and responding to content requests from internal staff. Additionally, the Content Specialist will occasionally provide trainings or presentations to internal staff.
The Content Specialist will assist the Director of Content Development as needed. |
| Essential job functions |
Research
- Identify new content for the website, tip sheets, kits, client-specific requests or the quarterly newsletter
- Meet a minimum monthly acquisition quota of 100 new Web articles
Copyright and Content Management
- Be the WPO authority on copyright law and custom
- Manage content vendor relationships
- Contact organizations for copyright permission to acquire new content
- Document, organize and track copyright permissions
- Ensure WPO’s compliance with copyright permissions
- Manage WPO online content files
- Edit content within copyright permissions for adherence to WPO content standards
Web
- Html-code articles for use on the Web site
- Use File Maker to manage content in the Web site database
- Review Web site and correct any errors in content or content categorization
- Select monthly featured Web articles
- Participate in content development initiatives
Tip Sheets
- Author one new tipsheet per month according to a topic schedule approved by the Director
- Download new articles and format into WPO tip sheet format
- Regularly new tip sheets available to Team Leads for counselor use
- Format tip sheets into client-specific configurations when necessary
Other Skills/Abilities
- Edit content to the publication standards of the American Psychological Association (APA)
- Respond to content requests from internal staff
- Training skills sufficient to occasionally show other WPO staff how to html-code content for the Web or format in Word for print use
- Thorough knowledge of Microsoft Office products especially Outlook, Word, Excel and PowerPoint
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. |
| Minimum requirements |
Minimum Qualifications
- Bachelor's degree, preferably in English, Journalism, Communication, or Library Science.
- 5 years of work experience in a professional setting.
Although not required, the following experience and skills are considered an advantage:
- Fluency in Central American Spanish or French
- Previous experience in the work-life industry
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